We offer free Standard shipping on all domestic orders.

We offer worldwide shipping.

For information about customs process:

While we are a EU-based company, we do ship internationally all over the world. Duties and taxes may apply upon delivery. Clients - or recipients - are responsible for paying any import duties, customs, additional taxes or fees as they are not included in the price at checkout. We have no control over when or for how much these fees are charged (it varies by country, city, and package), and we are not able to pay them ahead of time or take care of them on our end.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

Orders cannot be shipped to P.O. boxes

Not all shipping methods are available for certain items

Orders only ship on business days, which are Monday - Friday

Shipments Shipment to APO/FPO addresses require additional processing time after delivery to the military post office.

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

If you have any further questions or comments, you may contact us by filling the form at the bottom of the page or sending us an email at info@viciroma.com

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email along with the link to track your order.

Or, you can track the status of your order from your "order history" section on your account page on the website.

Delivery times may vary depending on the delivery location as well as the type of product you order.

Normally, once you've placed your order, it usually takes 24 to 36 hours to process and mark it ready-for-delivery.

We can only change orders that have not been processed for shipping yet.

To make changes to your order, please reach out to support by submitting your request via "contact us" form.

You can purchase on our website using a debit, credit card, net banking or UPI.

Additionally, we support Paypal, Amazon Pay, Apple Pay, Google Pay, Paytm, and other wallets.

You can choose these payment methods at checkout.

Yes, we do accept returns subject to fulfilment of the following conditions:

• The item must have been sold on our online store
• The item shouldn't have been used in any way
• The item should have its original packaging with all the tags etc.
• The return or exchange request is made within 7 days of delivery.

To request for a return, please reach out to support by submitting your request via "contact us" form. A member of our support staff shall respond as soon as possible.

We do accept exchanges and they follow the same conditions as returns.

• The item must have been sold on our online store
• The item shouldn't have been used in any way
• The item should have in its original packaging with all the tags etc.
• The return or exchange request is made within 30 days of delivery

To request an exchange, please submit your request via "contact us" form. A member of our support staff shall respond as soon as possible.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@viciroma.com.