warranty pass

warranty card

Vici Roma is a watch collectors experience, accompanying each watch is a digital authentication and warranty certificate provided to you via the wallet pass application on your phone. Each digital authentication contains your unique QR code and your timepieces unique reference number as well as your number in the collection.

Please fill in the details below and you will receive your unique digital warranty pass within 24-48 hours via email.

Thank you! Your submission has been received!

Limited two-year warranty

Your VICI ROMA® watch is warranted by VICI XCI S.L. for a period of twenty-four (24) months from the date of purchase under the terms and conditions of this warranty. The international VICI ROMA warranty covers material and manufacturing defects existing at the time of delivery of the purchased VICI ROMA watch. The warranty only comes into force if the warranty certificate (digital warranty pass) is dated, fully and correctly completed by a VICI ROMA representative.

During the warranty period and by presenting the valid warranty certificate (digital warranty pass), you will have the right to have any defect repaired free of charge. In the event that repairs are improper to restore the normal conditions of use of your VICI ROMA watch, VICI XCI S.L. guarantees its replacement by a VICI ROMA watch of identical or similar characteristics. The warranty for the replacement watch ends twenty-four (24) months after the date of purchase of the replaced watch.

This manufacturer’s warranty does not cover:

  • The life of the battery.
  • Normal wear and tear and aging (e.g. scratched crystal; alteration of the color and/or material of non-metallic straps and chains, such as leather, textile, rubber; peeling of the plating.)
  • Any damage on any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knocks, dents, crushing, broken crystal, etc.), incorrect use of the watch and non-observance of the use directions provided by VICI ROMA.
  • The VICI ROMA watch handled by non-authorized persons (e.g. for services or repairs) or which has been altered in its original condition beyond VICI XCI S.L.´s control.